Frequently Asked Questions (FAQs)

General Queries

Why should I outsource to India and choose Unishost for my project?

India is the hub of highly skilled software professionals. Unishost is one of the best Digital Agencies in India which offer cost-effective services to its clients scattered all over the globe. We treat every client's project like our own and provide the best solution to improve their business. We see client success as our own success.

Is my involvement required while you design my Website or App, if yes then how much?

Yes, we will send you a questionnaire before the design work starts where we will gather all the information about your business, product/services, target audience, competitors etc. After we have gathered sufficient information about your business only then we start the design work of your project. After we are done with the first draft we submit it for your review, we expect you to provide us with your feedback/suggestions. We do revisions and submit the updated designs for your feedback/suggestions/approval again. We do not allow more than 3 revisions in fixed cost projects.

Can you develop a website or App for languages other than English?

Yes.

What makes you believe that you are the best?

We are experts in Web Technologies, Mobile Technologies and Digital Marketing and provide end to end solutions so that you do not have to hire multiple companies to get your project done. We have separate departments for Web Design, Web Development, App Development, Digital Marketing and Web Hosting which works together to make your project successful. We are a client-focused software development company, which strives to deliver result driven solutions that provide a return on investment and help grow businesses.

How often will you be reporting to me regarding the progress of my project?

We use Project Management System (Teamwork & Basecamp) for project progress tracking and reporting. We recommend our clients to login to our PMS system to keep themselves updated about the work in progress. However, our team keeps them updated almost every day for small size projects and for large size projects we update our clients at least once every week.

Do you have a white label reseller program?

Yes.

Pay as you Go Hiring

What is the minimum no. of hours which can be bought?

The minimum hours which can be bought is 10 hours. This can be renewed depending upon your need or volume of tasks.

Do the hours come with a validity period by which they need to be consumed?

No.

What if we have no work for a long period of time?

The hours will be left unused. You can use the hours as per your convenience.

How can I track the number of hours we have consumed and remaining?

A reporting tool will be provided through which you can manage the tasks & track the number of hours consumed regularly.

What happens if I’m not satisfied with a resource?

We rigorously screen all applicants to ensure talent and intelligence and ensure that you get the very best and be fully satisfied. We have a huge talent pool and you will be never short of quality output. Just in case you are not satisfied with the assigned resources, we will replace him with another resource within 3 working days.

What happens if a particular resource is unavailable for the days or times they are scheduled to work with me?

Unishost goes to every possible length to ensure that this doesn’t occur. We completely understand dependability is of the utmost importance. We take measures to ensure that availability and reliability is a top priority for our designers & programmers and since we have a huge talent pool you will never be short of any assistance.

How often will I be charged? How are payments and invoices handled?

You will only be charged when your purchased time block is over. Invoices are generated only when you wish to purchase a new hourly block.

How shall I manage/connect with the resources?

You can manage the resources using our Project Management System and you can communicate with them via Skype, Phone, WhatsApp.

How will you provide support with respect to my time zone?

Work will be done in IST time zone. However, if you wish to communicate with a resource in your time zone, they will try to make themselves available.

What kind of resources do you have?

We have got the perfect match for any need. Whether your need is for designing websites or developing a mobile app or Digital Marketing, we've got experts available for you. Our resources are extremely capable to handle all of your production tasks.

Is there any upfront hiring or contractual costs?

No, you just pay for the hours you want to purchase and get started.

Where are your developers located?

Currently, all our designers & developers are working out of Kolkata, India.

Can I hire a full-time worker from Pay as you Go Hiring and bring him/her into our company?

For the most part, yes. We will work with you to fully understand your specific requirements so that we can establish a mutually beneficial arrangement. We have a specific hiring model to address this.

Who owns the legal rights of the work created by your resource?

The client.

Full Time Hiring

How do I know that the resources are working exclusively for me?

A reporting tool will be provided through which you can manage the tasks & track the number of hours consumed daily. This is in addition to the daily upload of work on the server. Thus, you will have multiple ways to check how the programmer is spending time.

How do you ensure quality of the resources?

We rigorously screen all applicants to ensure talent and intelligence and ensure that you get the very best and be fully satisfied. We have a huge talent pool and you will be never short of quality resources.

Are these resources' freelancers or contractors?

No. All resources are full-time employees of Unishost Ltd. All employees are bound by agreement to follow the company's policies regarding Intellectual Property, Security, Code of Conduct and any other aspects that may affect your work. All resources employed are Engineering graduates from reputed universities in India.

What is Part-time Hiring?

This model is same as full-time hiring but here the resource is allocated for 80 hrs in a month (4 Hours per day. Here is how it works:

Each assigned individual works for you for 20 Days in a month and delivers a minimum of 80 hours of production.
All project management control lies with you.
The communication between yourself and the resource(s) can be handled through Email, Chat and Phone.
The work is carried on between 10 AM - 7 PM (Mon - Fri) at our development centre in India.
The invoice is sent to you at 30 days interval. Payment needs to be made in advance for the current month.
The bill is reduced proportionately if the number of work days is less than 20 during any given month.
No deduction is made if the resource has delivered 80 hours in any given month.

How do I test your services?

The best way to test drive our service is to hire a resource for 20 hours.

What is the work experience of the resource(s) assigned?

Assigned resource(s) will have a minimum experience of 3 Years.

What methods of Payments do you accept?

We accept payments through PayPal, Wire Transfer and Credit Card.

What happens when the resource leaves your organization?

We have a policy of 45 days notice period and in that time we will do all the knowledge transfer and provide a replacement. Moreover, the project manager at our end will ensure that your work is not affected by such activities.

Are there any additional costs?

No.

Will you sign a NDA?

Yes.

Can the resource work in my timezone?

We generally work from 10 AM to 7 PM (IST). If you have a specific need for the resource to work in your timezone, we can try and accommodate that but it will cost you extra. Please get in touch with us to know further details on the same.

Can your programmers work on SVN?

Yes.

How will I communicate with my resource?

You can communicate with your dedicated resource(s) via Skype, Hangout, Phone, WhatsApp.

What is Full-time Hiring?

Using this model you can hire our resource(s) at fixed monthly costs and treat them as your extended remote workforce. They are managed directly by you or the project manager at your end and ensure maximum efficiency, cost savings and control over the operations. Here is how it works:
Each assigned individual works for you for 20 Days in a month and delivers a minimum of 160 hours of production.
All project management control lies with you.
The communication between yourself and the resource(s) can be handled through Email, Chat and Phone.
The work is carried on between 10 AM - 7 PM (Mon - Fri) at our development centre in India.
The invoice is sent to you at 30 days interval. Payment needs to be made in advance for the current month.
The bill is reduced proportionately if the number of work days is less than 20 during any given month.
If the number of work days is more than 20 for any given month then the billing remains the same i.e. if you get 23 work days between 1 - 31 of any month then you enjoy the remaining 3 days totally free of all costs.
No deduction is made if the resource has delivered 160 hours in any given month.

Can I hire more than one resource?

Yes.

Can I hire more than one type of resource (Designer/Developer/Digital Marketer)?

Yes.

Can you provide references?

Yes. We can provide references from North America, Europe and Australia.

What if I do not like the resource assigned to me?

We rigorously screen all applicants to ensure talent and intelligence and ensure that you get the very best and be fully satisfied. We have a huge talent pool and you will be never short of quality output. Just in case you are not satisfied with the assigned resources, we will replace him with another resource within 3 working days.

What are my rights regarding Intellectual Property?

We give you the sole ownership of source code, intellectual property, copyright etc.

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